Seller Terms & Conditions

Last Updated: December 2024

1. Seller Registration

To become a seller on ninexagro, you must:

• Be a registered business entity or individual with valid PAN
• Possess a valid GST registration (where applicable)
• Provide accurate business information and documentation
• Maintain a valid bank account for payment settlements
• Comply with all local, state, and national regulations

2. Product Listings

As a seller, you agree to:

• List only genuine and authentic products
• Provide accurate product descriptions, images, and specifications
• Maintain updated inventory and pricing information
• Comply with all applicable product quality standards
• Not list prohibited or restricted items
• Ensure products have proper labeling as per regulations

3. Pricing and Commission

• Sellers are responsible for setting competitive product prices
• ninexagro charges a commission on each successful sale (5-10% based on category)
• Commission rates may be revised with prior notice
• Prices must include all applicable taxes
• Sellers must honor listed prices for confirmed orders

4. Order Fulfillment

Sellers must:

• Process orders within the specified timeframe (typically 1-2 business days)
• Package products securely to prevent damage during transit
• Provide accurate shipping information and tracking details
• Ensure timely delivery as per committed timelines
• Handle returns and refunds as per ninexagro's policies

5. Quality Standards

6. Payment Settlement

• Payments are settled on a weekly cycle (every 7 days)
• Settlement amount = Sale Price - Commission - Applicable Deductions
• Payments are credited to the registered bank account
• Tax deductions (TDS) apply as per applicable laws
• Detailed settlement reports are provided for each cycle

7. Customer Service

Sellers are expected to:

• Respond to customer queries within 24 hours
• Provide helpful and accurate product information
• Handle complaints professionally and promptly
• Cooperate with ninexagro's customer service team
• Maintain a minimum customer satisfaction rating

8. Prohibited Activities

Sellers must not:

• List counterfeit, fake, or unauthorized products
• Engage in price manipulation or unfair practices
• Provide false or misleading product information
• Share customer data outside the platform
• Directly solicit customers outside ninexagro
• Engage in any fraudulent activities

9. Account Suspension

ninexagro reserves the right to suspend or terminate seller accounts for:

• Violation of these terms and conditions
• Consistent negative customer feedback
• Fraudulent or illegal activities
• Failure to meet quality or service standards
• Non-compliance with regulatory requirements

10. Liability

• Sellers are fully responsible for their products and services
• ninexagro is not liable for seller-customer disputes
• Sellers must maintain appropriate business insurance
• Sellers indemnify ninexagro against any claims arising from their products

11. Modifications

ninexagro may modify these terms with prior notice. Continued use of the platform after modifications constitutes acceptance of the updated terms.

12. Contact Information